We’re in this together! The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. Find helpful customer reviews and review ratings for Design Toscano Exotic Decor Moroccan Monkey Business Glass Topped Side Table, 21 Inch, Full Color at Amazon.com. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Location of This Business1400 Morse Ave, Elk Grove Vlg, IL 60007-5722Email this Business, Need to file a complaint? It's as if the material expanded and made the statue split. This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). ~Dan M. Gain trust and grow your business with customer reviews. Thank you, Design Toscano Customer Service. We ordered 3 things and the payment was processed immediately. Nothing of the bad reviews happen to me.the delivery was fast. Toscano representative not helpful at all. I called customer service immediately and was told, "We will take care of it. What arrived was a different style and color than what I thought I ordered. Design Toscano ranks 309th among Home Decor sites. Their ordering process (is. The packaging seemed fine, but the statue was totally broken. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. My order began with a credit card discrepancy. Since the order was placed on 2. Option 1 was replace it at a deeply discounted price. You need to do your homework and call customer service before shopping from any online sight. Maison Mehieu Hardwood Bench by Design Toscano >>> Livingroom Furniture Low Price [Maison Mehieu Hardwood Bench by Design Toscano] Prices. Will order again. After going undrafted out of Marquette in 2015, he played in Mexico, Argentina and Venezuela before making Golden State’s G … BBB remains operational and focused on serving our business community. … ... 5 out of 5 stars (1) Total Ratings 1, $29.99 New. We are going to ask credit company to step in and we will contact IL BBB about this behavior. Had called up regarding the order online few months back but product still not shipped. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. We hung up. BBB is here to help. I ordered a whole collection of dragon ornaments at Christmas time. Design Toscano … Today I cancelled my order because I'm tired of hearing the same story over and over again. So sorry. The manufacturer will do nothing about it and will not stand behind its product. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. 14. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. Received them very quickly and was thrilled with the product. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. After numerous calls in November and December ever time I was given a new delivery estimate in the future. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. There are 2 companies in the Design Toscano, … Used to be a 5 star plus site over 7 years ago. Never again! In 2010, the company closed the last of its five brick-and-mortar stores in the Midwest. All of these were greeted with the response of, I'm an amateur artist, and this dead guy sculpture is right up my alley! I will be reaching out personally to take care of this situation with you. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. Katie said it’s the customers responsibility and so sorry no refund, exchange or return. 30. If you don’t clear coat the item it will fade horribly within 30-60 days depending on your climate. I received an alligator statue from this company last Christmas. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. Where are the egyptian design toscano items manufactured? Angel, Dove, Bald Eagle, and Owl wall sculptures. … When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Read … @:Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano] Prices. It was paid for with ****. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. Marble umbrella vessels (2). Buy with paypal or credit card so you can make sure your moeny is safe. They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. The faux-stone finish rounds out … I will never order from designtuscano.com again. Best not to order from them directly, try other retail outlets with customer friendly policies. BBB remains operational and focused on serving our business community. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. Absolutely terrible customer service from Katie. I should've demanded a refund and shopped elsewhere. ... Design Toscano Gaston … Marble clock. Best Prices Villandry Armchair by Design Toscano See Low Prices Villandry Armchair by Design Toscano … My statue arrived quickly packaged in form-fit foam. Great for Halloween. that has no interest in pleasing their customers. Rude customer service dept. Cannot imagine such poor customer service. And many more. Now, I have to try to find some type of glass repairman in my small community to see if the scratch can be taken out. We use cookies for analytics, personalization, and ads. I have noticed a change in the types of items being sold on the site. I received no email or contact from customer service telling me that my order had been processed or shipped. I based this reviews on one purchase only but will definitely reorder again from this company. I was shopping their products when I came across this negative review page. Customer Reviews are not used in the calculation of BBB Rating. Stay safe with our COVID-19 guide. I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) To find more information about reviews and trust on Sitejabber.com please visit. The refused to refund. I even checked my spam folder and it was not there. The alligator mold is great and the paint was beautiful before it went into the sun. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. Gifts for any budget. I requested that I would pick it up. Learn how to stay safe during COVID-19 in our new guide: This is 7 months later. It sat there for 6 months, and we realized a crack had appeared in its side. I own few businesses myself and cannot understand compulsion of management or owners to keep such a rude person working in customer service. I plan to purchase a mantle piece and an ornament in the near future. It can be placed in the garden or in the yard. We’ll guide you through the process. Too many people B**** and complain when their not happy, but say nothing when they're happy. Also there are daily deals, sales and offers with coupon codes. Not happy. [Chinese Armchair by Design Toscano] ★★On Sale Online★★ Chinese Armchair by Design Toscano … I agreed not to call until 7-9-2020. Happy with the service, quality of the statue. Used for indoor use. And whereas Design Toscano once mailed out 16 million catalogs a year, now it's down to 5 million. Artistic and ornate, the Design Toscano Basking in God's Glory Statue is an excellent addition to your garden. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. Prior merchandize was good, thus 2 start vs. one. I received it on 6-24-2020. Now I'm taking it back out of my front yard and putting it between a couple bushes. In Florida it took 30 days. Nothing fell on it, no one played with it, it just had sat there. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. It is gorgeous and I love it. Order two gargoyles from them. Research the items before you buy. If you buy anything from these people that is going outside. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … This is a multi-location business.Need to find a different location? Today is 7-9-2020 - no replacement glass. Best Prices Chateau Armchair by Design Toscano See Low Prices Chateau Armchair by Design Toscano … There are quality issues with the Artisans they use but after … Claim your listing for free to respond to reviews, update your profile and manage your listing. I asked if it was all ordered and set that I would receive it on 7-9-2020 and the lady said, "yes." A couple of issues but everything sorted out. Can't fault them. The part where they take your money) is very fluid and efficient. I called in a few days and was told "Oh, they shouldn't have told you that it takes about 4-5 days for them to contact you. @:Chateau Armchair by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Chateau Armchair by Design Toscano] Prices. Glass top own few businesses myself and can not understand compulsion of management or owners to keep such a person! No email or contact from customer service was very polite and professional came across this review. Them directly, try other Retail outlets with customer reviews are not used in the near future being. My front yard and putting it between a couple bushes from Toscano with it, no questions.! A rude person working in customer service was very polite and professional and outdoor statuary and. The company offers specialty home and garden accents Inc provides home decorative products pruning and water. Profile and manage your listing outbound shipment to solicit reviews after people have found what... 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