Any time delays in receiving this approval from you will impact the overall turnaround time (TAT). 2. If the Vodacom Repairs outlet (RRC) is unable to perform repairs at the level required, the device will be sent to the Vodacom Repairs Advanced Centre (ARC) where a Level 3 or Manufacturer repair will be completed. Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: the customer contact the Vodacom Online Support team to arrange collection. Should the customer not be completely satisfied with the purchase, the customer may return it for a full refund provided that: the customer contact the Vodacom Online Support team to arrange collection. i. We urge you to take responsibility for your own content of high business importance or of a personal nature. If you decide to return a non-defective product, you may do so for a refund/ exchange or credit. Please Note: Physical damage (including seemingly trivial surface scratches, marks, etc.) Tesla has removed its ballsy ‘no questions asked’ 7-day return policy that Elon Musk has been pushing as a show of confidence for the automaker. You can also get in touch by webchat or call us on 191 (free from Vodafone devices), or 03333 040 191 from any other UK landline or mobile.. To ensure that you don’t fall prey to frequent signal loss, dead zones and slow internet, we offer you the Vodacom signal booster. The refund can be done on the same day as it … I need to return a Vodafone Smart Device . 2. This assessment may take up to 7 (seven) calendar days. An unwanted, faulty, damaged or incorrect product can be returned within different time period, please check the return policy. A device deemed to be NFF, RNR or ‘what is not deemed a repair’, as stated above, will result in the device not forming part of the process to the right (even if the device is in the first 6 months of purchase). If you do not post a Return Policy informing customers of your "no refunds" policy, customers are entitled to a full refund if they make returns within 7 days of purchase. The device is then replaced and referred to as a ‘swap/exchange process’. A store is legally required to post its refund policy. If a repair is undertaken on the device, the warranty period continues as normal from where it is in the implied warranty period. Vodacom Unfortunately, we can’t help you if you are a consumer in need of protection. It is too bad there will be more disappointed Tesla owners. ii. Email us at email@example.com. Repairs to liquid or corrosion damaged cell phones will only carry a 1 (one) month warranty. 14-Day return policy. You can use this kind of page to do so for your customers. The signal is horrific the phone almost never works. Vodacom Upgrade with stock which is faulty. 4. Your warranty will be voided if your device is damaged. Vodacom Repairs can provide a back-up service and these services may be chargeable. The consumer should retain their proof of receipt of the device when the device is issued back to them after the software upgrade, as this is the date that will be applied in terms of the additional 7 (seven) day window. The product must be returned at the customer’s expense, in its original sales condition. Review the AT&T Wireless Return Policy Check out the AT&T Return Policy 1 to: Learn about our return period that applies to all orders. The issuing outlet reserves the right therefore to request a refundable deposit which may not exceed the value of the device as determined in accordance with Vodacom’s official price list. Reply. Before you buy, know the return and exchange policy. In some cases your device might need to be returned to Vodacom, so we recommend that you keep the original packaging in a good condition and safely stored. ii. i. Vodacom will provide next day delivery service subject to the application being succesfully accepted, there being stock and the order confirmed before 12:00 on the day of order. Hi Can anyone here confirm the return policy for a new phone that is a dud out of the box? Within 7 days from the date of purchase, if a performance fault that is not caused by human damage occurs on the host of the product, you can choose to return the goods to the place of purchase based on the invoice price. The Computer (laptop, notebooks or desktop) is not covered by the Vodacom Device Warranty Agreement. Due to the new Legislative requirements: upon delivery the customer is required to present the following documentation to the courier driver for verification purposes: ii. Delivery will take place the Day following the Day the customer placed an order, provided that the order was placed on or before 12 0’ clock during the day. So don’t assume a store will allow you to return an item if you change your mind. 3) The following devices are applicable to the Huawei Summer Campaign for Mainboards: Y5 2019 (Board version: Vodacom/MTN); P20 Lite (Board version: Vodacom/MTN/Channel); Y6 2018 (Board version: Vodacom/MTN); Mate 10 Pro (Board version: Vodacom); Y3 2018 (Board version: Vodacom/MTN); Y3 2017 (Board version: Vodacom); P20 Pro (Board Version: Vodacom/Channel); Y5 Prime 2018 (Board version: Vodacom/MTN/Channel); Y5 Lite (Board version: MTN/Channel); P20 (Board version: Vodacom); P Smart (Board version: Vodacom/MTN/Telkom/Channel); Honor 10 Lite (Board version: Vodacom); Mate 20 Pro (Board version: Vodacom/MTN); Y7 2018 (Board version: Vodacom/MTN/Channel); Y6 2019 (Board version: Vodacom/Channel); P30 Lite (Board version: Vodacom/MTN/Telkom/Channel); P10 (Board version: Vodacom/MTN/Channel); P9 Lite (Board version: Telkom/Channel); P10 Lite (Board version: Vodacom/MTN/Telkom). i. Vodacom Samsung Ace GT-S5830 Still not working properly. iii. 7 Day return policy On Wednesday 9 Dec 2015 I upgraded my contract with Vodacom and received a new handset. vii. The warranty is provided by the manufacturer thereof. ... Don't they have a 7-day return policy? Vodacom e-school, our education site is FREE! You have 14 calendar days to return an item from the date you received it. Having vodacom selling your pensioner mother 2GB data over the phone that she does not need. The device is transported to the nearest Vodacom Repairs outlet (RRC) for fault diagnosis and then follows the repair process (depending on the nature of the fault and the manufacturer model). This includes, but is not limited to: i. If you discover that your new device has a technical fault within 14 days of delivery, simply call us on 082 1945 to arrange for a replacement. In these instances, the documentation which validates the date of receipt (proof of purchase or delivery note or job card) containing the details of a new device, should be issued to Vodacom Repairs on the first time repair to ensure that this date is applied as the new implied warranty date offering the full warranty period (12 or 24 month). A store is legally required to post its refund policy. vi. iii. All refunds may take up to 21 working days to process. ix. Devices that meet the OBF criteria but are faulty due to software issues (incorrect version of software) and that can be resolved by way of a software upgrade are not considered OBF at this stage in the OBF resolution process. The Computer (laptop or desktop) is not covered by the Vodacom Device Warranty Agreement. We’re not able to consult with you personally and provide you with a cost effective solution. iv. What is the warranty period on my device? The warranty on all devices is provided by the relevant device manufacturers. iv. Make sure you provide accurate contact details so you can receive status updates and the notification to collect. Although every effort will be made to guard against loss of data and/or other failures, given the nature of often unknown, conflicting or corrupt software applications on devices the possible loss of data cannot be guaranteed. But they will not replace with a new one or a different model. I took a 2-for-1 deal, which is the Samsung S10e and the Samsung A30. For these reasons, it can be tempting to ignore the reality of returns and exchanges and leave the mounting problem unaddressed. Apple products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. I took out a contract with MTN on Sa****ay the 18th of June. vi. Even after month 6, Vodacom Repairs will endeavour to provide a working device and/or alternative solutions as soon as possible. Items must be returned within 7 (seven) calendar days from the date of purchase that is printed on the official invoice (proof of purchase). Customers that are unhappy with their new electric cars will now be directed to Tesla's service department. Kindly note that a TAT is a forecasted timeframe which cannot always be guaranteed due to the reliance on *transport services, *spares, *general stock availability, other *third parties and in some instances the *location and/or route the device has to travel. Due to RICA requirements we can not allow third party deliveries and the online purchaser must be available to accept delivery of order. A deposit fee may be required for Out of Warranty Repairs. How the technical outcome above impacts the warranty period. 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